Shipping

All items will be sent with tracked shipping via Australia Post. Please select from standard or express shipping when checking out. 

You are also welcome to contact us to arrange collection. 

Please note: 

It is the purchaser’s responsibility to provide correct delivery information and we take no responsibility if incorrect details are provided.

We also accept no liability or responsibility for any loss or damage sustained during shipping or for any Shipping Delays

Returns

To ensure the highest level of quality, all items are thoroughly inspected prior to being sent. 

Please inspect your items when you receive them as we do not accept returns unless your item is faulty, has been incorrectly described or is different to the item you have ordered. If there is issue with your headpiece please contact within 3 days of receipt of delivery with photos.

Returns will not be accepted on any item that shows signs of wear, has been damaged by you, if the item has been altered or if you change your mind. 

Any return costs of the item are at the purchasers expense and we recommend returning using a traceable shipping method as we do not accept responsibility for returns that are lost or damaged in transit. Returned items must be unused and returned in original packaging. 

Please note: we provide credit notes only and do not provide refunds.

We do not accept returns or provide exchanges on sale items. We are unable to credit original shipping costs.


Storage

Your headpiece will be sent in a suitable box for storage and wrapped in white acid free tissue paper. 

To maintain your piece please keep it out of sunlight and in the box when you are not wearing as items can fade over time if exposed to light. It is also best to store in box to avoid dust or any other possible damages. 

Custom Headwear 

Please contact us by the online booking form to book your custom order and arrange your initial consultation. 

Custom orders require a $200 non refundable deposit to secure. The remaining balance will be due at completion of headpiece. As each piece is handmade and designed to suit a customers brief we do not provide any refunds on custom pieces. 

Customers also acknowledge as pieces are handmade the overall aesthetic may change slightly during the process or if a change will benefit the design..